Xx5 Privacy Policy – How Your Data Is Protected and Used

Xx5 (xx5.run) is an international online betting and gaming platform. We believe privacy is not merely a legal obligation — it is the foundation of our relationship with our users. This Privacy Policy applies to the xx5.run website, mobile application, and all associated services.

This policy will tell you:

• What types of personal information we collect.
• What your data is used for.
• Who your information may be shared with and under what circumstances.
• The steps we take to keep your data safe.
• What rights you have over your own data.

By using the xx5 platform or creating an account, you agree to the terms of this Privacy Policy. If you disagree with any part of this policy, please refrain from using our services and reach out to our support team.

Xx5 collects two types of information from users — data provided directly by you and data collected automatically.

KYC Verification: As part of our security and legal compliance requirements, we may request a copy of your national ID, passport, or driving licence. This information is used solely for identity verification purposes.

Xx5 uses collected data for the purposes outlined below. Each use has a clear rationale, and we never use data beyond what is necessary:

• Account Management: For registration, login, password reset, and account verification.
• Service Delivery: To process bets, gaming activity, payments, and transactions.
• Security & Fraud Prevention: To detect suspicious activity and protect your account.
• Fulfilling Legal Obligations: To comply with AML (Anti-Money Laundering) and KYC regulations.
• Customer Support: To respond to your questions, complaints, and support requests.
• Product Improvement: Analytical use to improve and enhance the platform experience.
• Personalized Offers: To send relevant promotions based on your preferences and usage patterns.
• Responsible Gaming: To identify excessive gaming patterns and provide timely assistance.

Xx5 does not sell your personal data to third parties. However, certain information may be shared in the following limited circumstances:

• Payment Processors: Necessary information is shared with Mobile Pay, Nagad, or other payment gateways to process transactions.
• Identity Verification Agencies: With licensed verification agencies as part of the KYC process.
• Legal Authorities: In response to court orders, investigations, or valid legal requests.
• Technology Partners: Cloud service or cybersecurity providers supporting platform operations — all bound by strict confidentiality agreements.
• Corporate Restructuring: In the event of an ownership change or merger, xx5 data may be transferred to the new entity.

Before sharing data with any third party, we verify that they adhere to appropriate data protection standards.

Cookies are small text files stored in your browser. xx5 uses the following types of cookies:

You can disable cookies through your browser settings. Please note, however, that disabling certain cookies may affect the functionality of some features on the platform.

Xx5 uses industry-leading technology to protect your personal and financial information. Our security framework operates across multiple layers:

• 256-bit SSL/TLS Encryption: All data transfers take place over encrypted channels.
• Two-Factor Authentication (2FA): Option to use OTP or an authenticator app at login.
• Data Encryption (at rest): Sensitive data stored on our servers is kept in encrypted form.
• Regular Security Audits: Third-party cybersecurity experts conduct regular system audits.
• Anti-Fraud System: Detects unusual login attempts or transactions in real time.
• Firewall & DDoS Protection: Server-level protection against intrusion and attacks.

Keep in mind, though, that no online activity is ever completely secure. Always use a strong password and never share it with anyone.

As an xx5 user, you have the following rights over your own data. Contact support to exercise any of these rights:

Upon receiving a rights request, xx5 typically responds within 30 business days.

Xx5 does not retain data beyond what is necessary. Retention periods vary depending on the type of information:

• Account Details: For the duration of account activity and 5 years after closure (as required by law).
• Transaction Records: 5–7 years in accordance with financial regulatory requirements.
• KYC Documents: 5 years after account closure.
• Logs & Security Data: 1–2 years.
• Marketing Information: Until you opt out, or 2 years — whichever comes first.

Once legal retention obligations are met, stored data is securely deleted or anonymised.

Xx5 is strictly for users aged 18 and above. We never knowingly collect personal information from minors.

If we discover that a minor has created an account on our platform, we will immediately close that account and permanently delete all associated data.

Xx5 may update this Privacy Policy from time to time. For significant changes, we will send a notification to your registered email and display an alert on the platform.

Continued use of the platform after any changes constitutes your acceptance of the updated policy. We recommend visiting this page regularly to stay informed.

Contact us for any privacy-related questions or requests:

• Email: support@xx5.run
• Live Chat: Available 24/7 in Bengali
• Help Center: Visit the help-center page